Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Rochester | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Rochester is a GPhC registered online pharmacy weight loss clinic based in Rochester, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for personal information collected through our website and services. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a legitimate online pharmacy providing weight loss consultations and medications to patients in the UK.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

Personal details: Name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, weight, BMI, and any relevant health conditions
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data
Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

Your personal and health data is used for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist consultation process
To dispense and deliver approved medications safely — orders are dispatched within 1 working day of pharmacist approval
To maintain accurate patient records as required by pharmacy law and GPhC standards
To communicate with you regarding your treatment, orders, and follow-up care
To process payments securely
To comply with our legal and regulatory obligations

We process your health data on the basis of providing healthcare treatment and for compliance with our legal obligations. All other personal data is processed either on the basis of your consent or our legitimate interests in operating a safe and effective pharmacy service.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytical cookies: Help us understand visitor behaviour so we can improve our services
Functional cookies: Remember your preferences and settings

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:

Healthcare providers: If a referral or escalation is clinically necessary for your safety
Delivery partners: Your name and delivery address are shared with our courier service solely to fulfil your order
Payment processors: Securely handle your payment information on our behalf
Regulatory bodies: Including the GPhC and other authorities where we are legally required to disclose information
IT and platform providers: Who support the operation of our website and pharmacy systems, all operating under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with applicable UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance, or longer where required by law. Payment and transactional data is retained for six years. You may request deletion of non-essential data at any time, subject to our legal obligations.

7. Data Security

We take the security of your personal and health data seriously. We use appropriate technical and organisational measures, including encryption and secure access controls, to protect your information against unauthorised access, loss, or disclosure.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you wish to make a formal complaint regarding our handling of your personal data, you have the right to do so with the relevant UK supervisory authority for data protection.